Ratings and Reviews for jparrboro.co.uk
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Merchant Ratings
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We are Middlesbrough leading independent Timber & Builders Merchants ✔ Over 2,800 quality trade products ✔ Enjoy Free Delivery in the NE over £100
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| Merchant | jparrboro.co.uk |
| URL | https://www.jparrboro.co.uk |
| Email | |
| Phone | |
| Address | Blue House Point Road, Portrack Industrial Estate
Stockton on Tees, TS18 2PJ |
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Should not post things on line if they have none in stock, quick enough to take the money though, caused us a delay in our work.
John B. 9/28/2023 at 23h18
Not in stock. Not told when order placed, not in stock. Not delivered this week (as promised). No word as to when it WILL be delivered. Didn't reply or acknowledge my email. Hard to see how they could have done much worse...
Anthony D. 4/13/2023 at 20h48
Impossible to do review as goods not delivered on correct day.
Colin S. 3/30/2023 at 18h33
Afternoon, looked into your orders, you pre ordered your goods on 20th for delivery 30th or 31st of the month, both were delivered on time in full as requested. The review requests are sent out shortly after the orders are placed, you could have waited until the day of delivery to review? Anyway hope the goods are to your liking.
jparrboro.co.uk 4/17/2023 at 11h42
Website asks for a date and time for delivery and they can't even get the date right.
Steve. 11/3/2021 at 19h44
I have checked your order as we pride ourselves on our delivery service. You selected (and if you look at your order confirmation) click & collect so your goods were ready for you to pick up on the day requested.
jparrboro.co.uk 11/22/2021 at 14h39
For some obscene reason you thought it was great customer service telling me you were out of stock 12:30 on the day of delivery (ordered over a week ago)
Customer service, again thinking it is acceptable to tell me it will turn up, when it turns up maybe next week, and when we can be bothered to actually deliver, it will again be within 7 - 4pm, but it’s absolutely impossible to give you a window of even 3 hours, (like your driver has zero plan and is just zig zagging around as he pleases).
Craig H. 4/9/2021 at 22h33
Delivery driver very abrupt bordering on rude, told he couldn’t drop near to area as may damage grass verge, then damaged verge with support arm for the wagon anyway. No colour of stones mentioned as grey until delivery either?
Robert B. 4/2/2021 at 11h23
Ordered the product as it was supposed to be in stock - it wasn't. Despite waiting for over a week for the goods to be delivered they never arrived so I cancelled the order. When you need materials to complete the work you need a reliable service. Sadly this wasn't' the case here.
David B. 3/25/2021 at 14h40
No notification of delivery date. It just turned up
No delivery note left
No feedback to email address re confirmation of order.
T A. 8/29/2020 at 11h22
Hi, thanks for your review, just checked the email trail you were sent a confirmation of delivery date at 16.43 on 19th, advising of Friday 21stand instructions re the delivery. The delivery note was left with the goods, we can email a copy if you need another. Other than what I hoped was a nice surprise having your goods for the weekend the products met your expectation.
Regards and stay safe - Dave Anderson.
jparrboro.co.uk 8/29/2020 at 17h54
No word on this. Still waiting!!
Keith o. 7/24/2020 at 22h26
Your goods were delivered complete on 28th May, two months ago and signed for. If you are unsure what you have ordered suggest you call our Benton branch 0191 2154030 to discuss.
jparrboro.co.uk 7/27/2020 at 11h41
Waited a week before they contacted to be told delivery would be a month and not a week . Waited a month and contacted them again and told delivery would be another month. Cancelled order and asked for refund . Dreadful service only responded when I contacted them. Guess if I hadn’t pushed the order would have stayed on the todo list.
John S. 7/21/2020 at 23h27
Fully agree very poor service, shows we do have humans working for us, your order was an extended delivery product and not processed correctly at our end, system tightened so it doesn't happen again. Apologies and I can see you refund was done as requested. Dave A.
jparrboro.co.uk 7/22/2020 at 15h21
I can’t comment as I haven’t received the goods yet. I got an email on Wed 15th July to say that delivery would be made in 1-3 working days so I took some time off work to prepare the area to be gravelled. Then on Monday 20th July I received another email to say that you don’t have the goods in stock so there’ll be a delay in delivery. Very disappointing as I wanted to have the job finished and if I hadn’t received the initial email saying 1-3 days I wouldn’t have taken time off then.
David B. 7/21/2020 at 09h09
Asked to complete a customer satisfaction survey but yet to receive items ordered 9 days ago.
Raymond T. 7/20/2020 at 11h59
Hi, your order was click & collect so you won't be receiving the goods. We emailed you at 9am on Sunday 12th , the day after your order we placed advising they are ready for collection the next day. The goods are still awaiting your collection.
jparrboro.co.uk 7/20/2020 at 16h41
I still haven't received my order two weeks after paying for it. I am none the wiser as to when it will arrive either. An update on when it will arrive would be great.
Iain R. 7/7/2020 at 10h05
You were telephoned and spoke to Steve shortly after your order was placed explaining the product was on extended delivery and you asked to be called when in it was in to arrange delivery. The item is due tomorrow we will call you to arrange delivery.
jparrboro.co.uk 7/8/2020 at 11h08
I haven’t received any email to say I can pick my product up yet. Does it really take 2 weeks? I also think it’s cheeky forcing the customer to leave you at least a 1 star rating. Because in this situation 1 star is 1 star too many. Will not be ordering from you again and if I don’t hear anything from you in the next 48 hours I will take further action. Very poor.
Phil B. 7/5/2020 at 10h28
Your order was received at 9am on Sunday 21st June for 1 small 25kg bag of sand, you were emailed back at 1050am that morning saying it could be picked up on Monday after 9am. Rather than wait 2 weeks and complain I would have made a quick call on Monday . We will arrange your refund and cancel the order.
jparrboro.co.uk 7/5/2020 at 17h11
I haven’t received my order yet??
Gill H. 6/25/2020 at 22h30
Hi Just confirm our email of 9th June, says the item is on extended delivery and may be up to 5 weeks, so still a few weeks away from being delivered.
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jparrboro.co.uk 6/26/2020 at 11h10
Order was not processed correctly. The goods were said to be delayed 24 hours. Then upon collection 24 hours later the goods in fact were not available with a lead time of four days. The staff desk were disorganised and no leadership was show when dealing with the issues? Very poor service and a zero result with regards to getting the order? Would never use Parrs again!!
Daz D. 6/23/2020 at 08h00
Sorry we didn't meet your expectations with this order but looking at the order trail, we did email you asking a question about your order which you didn't respond to and then followed with a phone call to your wife. You missed the cut off date for your 4 roils of turf and at your request order cancelled and refunded.
jparrboro.co.uk 6/23/2020 at 13h23
Still awaiting delivery.
Del arrived just after I posted first review,.
Ian T. 6/15/2020 at 17h47
This order was handled through our Benton office and delivered today, I can see an email to you advising that the item was on extended delivery and due for delivery this week.
jparrboro.co.uk 6/15/2020 at 16h36
Repeatedly cancelled delivery of two orders of multiple goods. After over five weeks had to get a refund and order elsewhere.
C c. 6/12/2020 at 12h14
I am still waiting for my order to be delivered.
Annette G. 5/25/2020 at 10h13
Ordered 13th may its now23rd no delivery date yet .rang twice so now job is held up.will have to get back on phone next week after the bank holiday - I should have gone to wickes would have been delivered by now.
Linda s. 5/23/2020 at 19h13
Very disappointed this time round.
Called them on the day of delivery only to be told its not coming. Would have been nice to be told the day before after spending all day preparing the top soil.
Turf arrived a week later, late afternoon but drop off was quick and easy
Started to lay the turf and noticed it was full of annual meadow grass, a common grass weed that spreads like wildfire. Some rolls were ripped to shreds and made laying quite difficult. I also noticed it was full of th.
Chris. 5/13/2020 at 22h50
Haven't received this order yet. Website is not working correctly. What you are asking about is only part of my order. Last time I got yellow sand it had gravel in it. Not ideal.
SIMON F. 5/11/2020 at 11h28
Shocking service, ordered online and heard nothing for a week until I rang to find out about my order, to be told they had sold out. When asked about being refunded was told to contact my bank. I explained that my bank doesn’t have the money any more yours does. He told me he would speak to accounts and arrange a refund. Over two weeks and I’m still waiting for my refund. Would not recommend!!!
Darran b. 5/5/2020 at 23h29
I have not recieved my order.
Kyle P. 5/4/2020 at 08h29
After over a week of waiting for my order I had to chase up when my order would arrive only to be told the quarry was closed and they do not know when it would reopen. Obviously did not want to inform me at the beginning so they could secure my order this now making me wait even longer.
So cancelled order due to principle to be told it would take 10 days for a refund. Disgusting customer care, Will not be using this company ever again.
Rebecca L. 5/3/2020 at 13h23
I was asked what date i would like so i gave 2 days notice - nothing was said about it taking a week to deliver - i had 2 blokes here waiting to put the fence up - i had to pay them for standing doing nothing most of the day - so thank you for that - i have used you for years as a builder myself but since getting an injury i cannot manage at moment - you need to work on your communication.
Malcolm p. 5/2/2020 at 13h53
Goods not yet received 7 working days after an email saying they'd be with me in 5 days.
Douglas W. 4/30/2020 at 20h04
I appreciate the situation and the fact that you only started delivering on Monday 22nd but a simple email with an estimate of delivery date would be very nice. Getting an email to review the shipping and merchandise before I have received it doesn't improve the situation.
Steve L. 4/22/2020 at 09h48
I cannot review as I have not received the order.
ALAN H. 4/21/2020 at 17h00
Can't review as yet as waiting for a delivery date.
Dawn W. 4/20/2020 at 11h43
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